Refund and Returns Policy

At Jerry Spares Enterprises, we value our customers and stand behind the quality of our industrial and forestry parts. Our Refund and Returns Policy is designed to ensure a fair and transparent process for handling returns, exchanges, and refunds. Please read the following policy carefully to understand our guidelines.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of the original purchase date.
  • The item must be unused, in its original packaging, and in resalable condition.
  • All original parts, accessories, manuals, and documentation must be included.
  • Items that are damaged, altered, or used will not be eligible for a return unless the return is due to a defect or an error on our part.
  • Certain items, such as custom orders, clearance items, and special-order parts, are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at [support@jerryspares.com] or call  [+1 724 300 1896] with your order number and details of the item you wish to return.
  2. Receive Authorization: Our team will review your request and provide a Return Authorization (RA) Number if your return is eligible.
  3. Pack Your Item Securely: Ensure that the product is securely packed to prevent damage during shipping. Include a copy of your receipt and RA Number inside the package.
  4. Ship the Item: Send the package to the return address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
  5. Processing & Refund: Once we receive and inspect the returned item, we will process your refund or exchange within 3-5 business days.

3. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, refunds will be processed as follows:

  • Original Payment Method: Refunds will be issued to the same payment method used for the original purchase.
  • Processing Time: Refunds typically take 3-5 business days to reflect in your account, depending on your bank or credit card provider.
  • Shipping Fees: Original shipping charges are non-refundable, except in cases where the return is due to an error on our part.
  • Restocking Fee: A 15% restocking fee may be applied to certain non-defective returns.

4. Exchanges & Defective Items

If you receive a defective, damaged, or incorrect item, we are happy to replace it at no additional cost. Please follow these steps:

  1. Report the Issue: Contact our support team within 7 days of receiving your order with photos of the defect or incorrect item.
  2. Return the Item: We will provide a prepaid shipping label for defective or incorrect items.
  3. Receive a Replacement: Once we receive the returned item, we will send you a replacement as soon as possible.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom-made or special-order parts
  • Clearance or final sale items
  • Electrical components (if opened or installed)
  • Items without original packaging or accessories
  • Items returned after the 30-day return window

6. Cancellations

If you need to cancel an order, please contact us immediately. Orders that have already been shipped cannot be canceled and must go through the standard return process.

  • Orders canceled before shipping: Full refund issued.
  • Orders canceled after shipping: Customers are responsible for return shipping fees.

7. Warranty Claims

Many of our industrial and forestry parts come with a manufacturer’s warranty. If you experience an issue covered under warranty, we can assist in processing your claim. Please provide the following:

  • Proof of purchase
  • Photos or videos of the issue
  • Warranty details from the manufacturer

Warranty claims are subject to the terms and conditions set by the manufacturer. We will work with you to ensure a smooth resolution.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us:

Email: support@jerryspares.com
Phone: +1 724 300 1896
Address: 9040 Main St, Wolf Lake, IL 62998.

Our team is happy to assist you and ensure a hassle-free return process. Thank you for choosing Jerry Spares Enterprises!

This policy is subject to change without prior notice. Please check our website for the latest updates.